By Jon: First published in Online Currents – 20(8) October 2005
Internet telephony, also known as Voice Over Internet (VOI), is the transmission of voice communications in real time using the Internet rather than a proprietary telephone system. It has two advantages over conventional telephony (known as ‘Plain Old Telephone System’ or POTS); firstly, the cost of calls is lower – sometimes much lower – and secondly, the introduction of a computer into the process allows powerful software to be used for making, monitoring, timing and recording calls.